At Eyelensight, we strive to ensure that your products reach you in the fastest possible time frame. All our products are tailor made for customers and the process includes multi-level quality checks & sanitization for a safe & secure dispatch every time.
You will also receive confirmation via Email/SMS once your orders are dispatched from our warehouse. The base timelines are given below:
Base Timeline For Dispatch:
|
Category
|
ORDER READY TIME/DISPATCH TIME
|
|
Sunglasses |
1-2 Working Days |
|
Eyeglasses |
3-5 Working Days |
|
Prescription Sunglasses |
4-5 Working Days |
|
Computer Glasses |
2-3 Working Days |
Post-dispatch, the delivery timelines slightly vary as per the city you are in. The same is given below in the form of a table.
|
Cities
|
Delivery Time After Dispatch
|
|
Delhi/NCR/Metro Cities |
2 Working Days |
|
Tier 2 Cities |
3 Working Days |
|
Tier 3 |
4 Working Days |
|
Tier 4 Cities |
5 Working Days |
|
North East/J&K/ROI |
7 Working Days |
Express Shipping T&Cs: -
- Valid on all power ranges
- Delivery timelines start post prescription confirmation
- Mentioned date is tentative & subject to change.
Mode of Shipping:
- We’ve partnered with third party logistic service providers to manage product delivery. There may be certain areas / pin codes where the logistic partners have less reach/network. Hence, we urge our customers to check their pin code for serviceability at the time of order placement.
- Customers are requested to provide accurate, complete and correct shipping address aided with identifiable landmark for a hassle-free delivery. In failure of the same, the delivery & its timeline might get affected. In case the delay arises due customer’s unavailability / incorrect or incomplete details etc. Eyelensight will not be held liable for the same at any given point in time.
- Certain conditions might result in delayed deliveries e.g.: Political restrictions/disruptions, Logistic issues/technicalities beyond the purview of Eyelensight, Unsuitable weather, & other unforeseen circumstances.
- Eyelensight shall make reasonable efforts to inform customers about the anticipated delay (if any) via Email / SMS.
- Post order dispatch, the customers are provided with a valid AWB / tracking number, that may / may not be subject to inconsistencies of time-lags arising at the end of the logistic partner.
Terms of Shipping in case of Non-Serviceable Pin Codes
- Prepaid orders with non-serviceable pin codes are sent through Speed Post.
- Eyelensight.com will not be liable for any delays in delivery in such cases.
- Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.
- In case of Prepaid/COD orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves. Eyelensight will reimburse courier charges of up to ₹65 via bank transfer to customers in this case.
*For Rural pin codes served by India Post, the delivery may take up to 30 days.
Convenience Fee:
Eyelensight provides Free Shipping on all Prepaid Orders*.
A charge of ₹50 will be levied on orders placed via Cash on Delivery option.
*Convenience Fee of ₹200 will be levied on all orders whose net price (excluding tax) is ₹348 or less.
In case you have any further concerns, feel free to connect with our customer support team at [email protected]